Different patients may have been handled differently by different care givers at different points in time under different policies. For example, maybe the policies changed after Reed made complaints internally, and was called on the carpet for it, and then sucked it up, least she be fired. Maybe this, maybe that.
One assumes that in any investigation, all the patient files will be reviewed. Testimonials to the press by various individuals is no substitute for that, or on what a reasoned judgement can be made.
Be patient.
One of the people who is pushing back was someone Reed was a caseworker on though