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independentTX
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« on: September 03, 2013, 08:36:48 PM » |
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Doesn't this sort of thing belong in Economics rather than OT?
The Chase Bank branches in my area have all installed touch screen kiosks inside. You can use them to deposit checks and withdraw money. But they also have windows with tellers at them and I've noticed that a lot of people are willing to wait in line to have the teller process their deposit rather than use one of the many available touch screens.
I've also noticed that the teller staff are much friendlier and more outgoing than they were before the screens were installed. When you walk in the lobby, they'll ask you what they can help you with whereas before they usually just stood there until you went up to the counter. As far as I can tell, the touch-screens haven't replaced the tellers, but they've made the tellers offer better customer service by existing as a competitor. It's kind of like how banks expanded to regular business hours in the '80s when ATMs were introduced (as opposed to their 10-to-4 schedule before then) - they knew that if people simply used the ATM outside, they wouldn't have an opportunity to try to coax them into refinancing their mortgage or taking out a loan or opening a new account as they would if they went inside to withdraw money.
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